“At Amana Healthcare we heal with the touch and the smile, not just the medicine,” said Abeer Hussein Swaid, patient care coordinator. Amana Healthcare is a medical and rehabilitation center situated in Al Ain. With a mission statement to “deliver the highest global standard of clinical, rehabilitative and pastoral care to non-acute patients by using innovative care models characterized by strong cultural and religious adaptation,” the facility makes a mark for itself by fostering an environment facilitating spiritual healing and a community of similar people with parallel situations who help each other out.“We try to maintain a strong and personal relationship between the doctors and the patients. We feel the change; many of our patients witnessed tremendous improvement upon entering out facility,” said Swaid, when asked about the difference between Amana and other healthcare facilities.
“Proper stimulation and quality of life,” answered Magi Livadaris, general manager and senior advisor at AmanaHealthcare, when asked about what makes this facility standout. Livadaris also stressed that in other hospitals she felt that “we de-humanise people, referring to them as patients as opposed to people,” but stressed that “that is not the case at Amana.”
“The facility is excellent,” exclaimed Reda Sharqawi Abduljawad, the mother of a patient at the facility named Aisha Rashed Mohammed Al Shams, aged 22. “My daughter is mentally challenged. This happened due to complications I faced during her birth. She has spent all her life in hospitals and she never moved or said a word. However, once we came to Amana, she began to smile when she saw us, she would make sounds and even reach out to us, it was like she recognized us for the first time,” said Abduljawad.
Kaltham Al Hashimi, the mother of another patient who has been in the hospital since he was three years old, said that once she brought her son Mohammed Ahmed Youssef Al Bakr to the facility his condition improved. “My son was fine for his first three months but then he started crying incessantly. Wherever we took him, his condition would worsen until we finally brought him to Amana where his condition stabilized. Upon becoming part of the community here I found people who understand what I am going through and I took comfort in knowing that I am not alone.”
Another patient, aged 60, had a heart attack in 2003, which “affected his brain function,” said his daughter who chose to remain unnamed. After shifting her father “from hospital to hospital, we did not leave a hospital we did not go to, my father’s condition did not improve until we came here,” she said.
“Brushing our patients’ hair, cleaning their rooms, talking to them, smiling at them makes a world of a difference when treating patients,” said Livadaris, when asked about Amana Healthcare’s approach to healing their patients.